Call our Customer Service team on 091 545 904. We'll update your details free of charge and resend your amended documents by post or email.

Call our Customer Service team on 091 545 904 or email ieteles@mawdy.com to request a reissue of your documentation.

A resident of the Republic of Ireland is someone who has lived here for at least 6 of the past 12 months. As long as you meet this, InsureandGo Ireland can cover you even if you're not an Irish citizen.

No, unfortunately we can't provide cover once you've already left the Republic of Ireland.

Yes, all four are covered under our European travel insurance. Algeria, Israel, Jordan, Lebanon and Libya are not included in European cover and need a Worldwide policy instead.

Yes. Lapland spans Finland and Sweden and is covered under our European travel insurance.

Enter your current age. It doesn't matter if you have a birthday after buying the policy — we only need the ages you are on the day you purchase.

Yes. Your personal and payment details are encrypted, and you'll see a padlock icon in your
browser on the payment page confirming a secure connection. We also handle your information in line with GDPR and don't store your payment details.

You can pay by credit or debit card — we accept VISA, MasterCard, VISA Debit, and Laser
cards. Card payments go through instantly, though they may take a little time to appear on your statement.

Yes, we can talk you through the different travel insurance options to help you choose what's right for you. Call 091 545 904 or email ieteles@mawdy.com.

No. We can't insure anyone under 18 unless they're travelling with a responsible adult.

Check the card type, full card number, expiry date, and the three-digit security code on the back of your card. If everything looks right and the payment still won't go through, call us on 091 545 904.

An excess is the amount you must pay yourself when you make a claim. For example, if your claim is €100 and the excess is €60, you can claim back the remaining €40. Your exact excess amount is in your policy wording.

Check the policy wording booklet for the policy you have or are considering; you can download it from our policy documents page.

Yes, all of our travel insurance policies include cancellation cover. Read the policy wording booklet for your policy for full terms and conditions.

No. We don't cover events that were already known, planned, expected, or publicly announced when you booked your trip or bought your policy.

We can insure travellers aged 66 to 86 on a Single Trip policy, with a maximum trip length of 31 days.

If you're 65 or under, a Single Trip policy can cover trips of up to 365 days. If you're 66 or over, the maximum trip length is 31 days.

Your cover should start on the day you leave. Cancellation cover begins as soon as you buy the policy, so you're protected immediately if you need to cancel before travelling

Cancellation cover starts as soon as you buy the policy. Your full travel cover then runs from your departure date until the end date of your trip.

Yes, you can extend a Single Trip policy while you're already abroad, as long as no claims are pending. Extensions can only be made once, and an additional premium applies. Contact us on 091 545 904 or ieteles@mawdy.com.

We can insure travellers up to 86 years of age on an Annual Multi-Trip policy. If you are between 66 and 86 years of age, the maximum trip length for travellers in this age group is 31 days per trip.

Each trip can last up to 31 days on Bronze, 45 days on Gold, or 60 days on Platinum. If you're 66 or over, the maximum trip length is 31 days regardless of your plan.

Yes. Everyone covered under an Annual Multi-Trip policy can travel on their own. Any child under 18 travelling alone must be dropped off and collected by a responsible adult aged 21 or over.

Yes, you can be covered for multiple destinations on the same trip. A trip runs from the day you leave your home country until the day you return, or reach your final destination on a one-way trip.

You must choose a policy area that covers every region you plan to visit — for example, travelling to India with a stopover in Bulgaria needs Worldwide (excluding USA & Canada) cover, since it includes both countries.

Some non-European countries (Egypt, Turkey, Morocco and Tunisia) are already included in our European cover.

If you're travelling somewhere outside the European area, you can upgrade to Worldwide cover for an additional premium by calling 091 545 904.

A Single Trip policy is also an option, but upgrading your Annual Multi-Trip policy is often better value.

Call our medical emergency line on +353 91 545908. It's staffed 24 hours a day, 7 days a week.

Yes. You can declare your conditions through our online medical screening system, or speak to one of our agents on 091 545 904.

Any illness, injury, symptom, or medical issue that you, a close relative, a travelling companion, or someone you plan to stay with have had in the last two years and that required treatment, consultations, investigations, or prescribed medication. You must tell us before you buy your policy, or if one develops afterwards but before you travel.

If everyone on your policy has eligible Private Health Insurance covering at least €55,000 for inpatient treatment abroad, you can avail of a reduced rate.

If you make a medical claim abroad after receiving this discount, you must claim through your Private Health Insurance first, and your travel insurance tops up any remaining costs up to your policy's medical expenses limit.

Cat skiing, cross-country skiing, glacier walking or trekking, ice skating, mono skiing, off-piste skiing and snowboarding, recreational ski or snowboard racing, skiing, snowboarding, snowmobiling, and tobogganing.

When skiing or snowboarding off-piste, you must stay within areas resort management considers safe.

Activity cover lasts up to 17 days per trip on a Silver policy, and up to 24 days per trip on Gold or Platinum.

It means only those two sections are excluded for that activity. You're still covered for medical expenses if you're injured, but you can't claim under Personal Accident (for lump-sum benefits) or Personal Liability (for damage or injury to others).

Bobsleighing, freestyle skiing, heli-skiing, lugeing, skeleton, ski acrobatics, non-professional ski racing or training, and ski stunting.

Call 091 545 904 to add extreme ski cover to your policy.

Download and complete the claims form here, then send it to us with relevant documents such as receipts or medical bills. You can also contact us on 091 545 907 or traveldept@mawdy.com to begin your claim.

Report it to the local police straight away to get a crime reference number, which you'll need for the APS1 Lost or Stolen Passport Notification form. Then contact the Irish embassy in that country — details are on the Department of Foreign Affairs website — and they'll arrange replacement travel documents so you can return home.

Yes. Receipts are the best proof of ownership, but we can still consider your claim with other evidence of purchase or ownership. Contact our claims team on 091 545 907 or traveldept@mawdy.com.

You have a 14-day cooling-off period after buying your policy. If you cancel within this time, you'll get a full refund, as long as you haven't travelled or made a claim. This doesn't apply if your period of insurance is less than 31 days.

To cancel, email ieteles@mawdy.com or write to:

Customer Service Department
InsureandGo
22-26 Prospect Hill
Galway