24/7 Online GP Service
You don’t want to spend half of your holiday trying to find a doctor when you need one. TravelGP from InsureandGo gives you access to professional medical advice 24 hours a day while you’re abroad.
The service is included with every InsureandGo travel insurance policy at no extra cost. It is designed for non-emergency medical concerns, whether you need advice, reassurance or help deciding what to do next. In most countries, the consulting GP may also be able to issue a prescription for use at a local pharmacy.
TravelGP at a glance
What TravelGP is
TravelGP is a telemedicine service that gives you remote access to a qualified GP. This means you can ask for medical advice without having to work out how the local healthcare system operates or search for a nearby clinic.
The GP can discuss your symptoms, offer guidance and explain what your next step should be. For a minor or non-urgent concern, that might save you an unnecessary visit to a hospital or clinic.
If you need in-person treatment, the GP can advise you to seek it.
How to use TravelGP
- Keep your policy documents with you while you travel.
- Call +353 91 414 593 while you’re abroad. It is worth saving this number before you leave Ireland.
- Follow the instructions to speak to a GP by phone or online consultation.
- Explain your symptoms and any relevant medical information. The GP will give you advice and, where appropriate and permitted, may issue a prescription for a local pharmacy.
What TravelGP can help with
You might use TravelGP if you develop a minor illness, have a new symptom you’re unsure about, need general medical advice or want to know whether you should arrange an in-person appointment.
The service might be useful if you don’t know the area, there is a language barrier or you just want professional advice before you decide what to do next. The GP will advise you based on the information you provide.
Getting a prescription abroad
In many countries, the consulting GP can issue you a prescription that you can use at a local pharmacy. This can make it easier to get appropriate medication without first finding a local doctor.
Prescription availability depends on the law and pharmacy arrangements in the country you’re visiting. A prescription does not guarantee that a particular medicine will be in stock locally. If the GP recommends medication or treatment, check the policy wording before assuming that any related cost is covered.
When TravelGP is not the right service
TravelGP is not an emergency service. If you believe you need urgent or life-saving treatment, contact the local emergency services straight away. You should also contact our 24-hour medical assistance team on +353 91 545 907.
Don’t wait for a TravelGP consultation if the situation appears serious or is getting worse quickly. Follow the advice of local emergency professionals.
How TravelGP fits with your travel insurance
TravelGP is included with your policy. It is separate from emergency medical expenses cover and from making a claim. Speaking to a GP through TravelGP does not, by itself, confirm that later treatment, medication or other costs will be covered.
If the GP advises you to seek further treatment, follow that advice and contact the medical assistance team where appropriate. Your cover remains subject to the policy terms, limits and exclusions, so check the policy wording for full details.
Before you travel
- Save the TravelGP number +353 91 414 593 in your phone
- Keep your policy documents and policy details somewhere you can access them abroad
- Make sure your phone can make international calls and access mobile data or Wi-Fi
- Keep the local emergency number and InsureandGo medical assistance details separately
- Check the policy wording for the cover, limits and exclusions that apply to your trip
Frequently asked questions
How do I contact TravelGP?
Is TravelGP included with every InsureandGo policy?
Yes. TravelGP is included with all InsureandGo travel insurance products at no extra cost.
When can I use TravelGP?
TravelGP operates 24 hours a day, seven days a week while you’re abroad.
Can I use TravelGP on my phone?
Yes. The service can be accessed from a phone, tablet or laptop, provided you have the connection needed for the consultation.
Can the GP give me a prescription?
In most countries, the consulting GP may be able to issue a prescription for a local pharmacy. Local laws and pharmacy arrangements apply, so this may not be possible everywhere.
Is TravelGP an emergency service?
No. It is for non-emergency medical concerns. In an emergency, call the local emergency services and use the 24-hour medical assistance details in your policy documents or on the InsureandGo Contact Us page.
Does speaking to TravelGP mean my treatment will be covered?
No. TravelGP gives you access to medical advice, but any claim for treatment, medication or other expenses is assessed separately under your policy terms, limits and exclusions.
What if the GP says I need in-person treatment?
Follow the GP's advice. If the situation is urgent, use the local emergency services. You should also contact the InsureandGo medical assistance team where appropriate, especially if you need hospital treatment.
Contact information
Emergency contact overseas
In the event of an emergency overseas, call +353 91 545908
Non-emergency claims
For non-emergency claims, please call +353 91 545907
Other enquiries
For other enquiries, please see our “Contact Us” page.